Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping.
Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping.
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Shopping Process

The following shopping process applies to the Xenolirto (hereinafter referred to as “we”) online store and is intended to guide you clearly from product selection through order completion and follow-up support.

1. Browse Products

You may explore products on our website by viewing product pages that include images, specifications, and relevant details to help you make an informed selection.

2. Add to Cart

After selecting the desired quantity on a product page, add the item to your cart.
You can review your selected items in the cart and adjust quantities or remove items as needed.

3. Place an Order

Once your cart is confirmed, proceed to checkout.
Please complete the required shipping information and carefully review the order details, including product information and the total order amount.

4. Complete Checkout

Follow the on-screen instructions to complete checkout.
After successful completion, the order will be confirmed and enter the processing stage. An order confirmation will be provided via the website or email.

5. Order Processing

After confirmation, orders are generally processed within 1–3 business days.
If you need to make changes or request cancellation, please contact us as soon as possible.

6. Shipment

Once processing is complete, your order will be dispatched.
Tracking information will be provided so you can follow the progress of your shipment.

7. Order Receipt

Please inspect the package upon delivery and complete receipt as instructed.
If you notice any issues with the package or contents, we recommend contacting us promptly for assistance.

8. After-Sales Support

If you require returns, exchanges, or have questions regarding your order after delivery, you may contact us in accordance with our established policies.
We will assist you through the appropriate process.

Contact Us

If you have any questions during the shopping process, please contact us using the details below:

Address: 4403 29th Ave S, Seattle, WA 98108-1687, US
Phone: +1 (347) 757-1117
Email: solutions@xenolirto.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)