Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping.
Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping.
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Shipping Policy

 

The following Shipping Terms apply to purchases made through the Xenolirto (hereinafter referred to as “we”) online store. Please read these terms carefully before placing an order.

1. Shipping Area

We currently provide shipping services within Australia only. Shipping to countries or regions outside Australia is not supported at this time.

2. Shipping Fees

  • Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping.

  • Orders with a total value below 90 AUD are subject to a flat shipping fee of 6.99 AUD.

3. Taxes

All product prices displayed on our website include applicable taxes. No additional taxes will be charged at checkout.

4. Order Cut-Off Time

  • Orders placed and successfully paid before 6:00 PM (Australia/Sydney time) will have their processing time calculated from the same day.

  • Orders placed after 6:00 PM will be processed starting from the next working day.

  • If the order is placed on a non-working day, processing will begin on the next available working day.

5. Processing Time

Once the order information is confirmed, the standard processing time is 1–3 business days before shipment.

6. Shipping Time

After dispatch, the estimated total shipping time is 5–10 business days. Actual shipping time may vary depending on destination, weather conditions, or logistics arrangements.

7. Shipping Carriers

Depending on the destination and operational requirements, we generally use one of the following major carriers in Australia:

  • Australia Post

  • StarTrack

8. Order Tracking

After the order has been shipped, we will send a confirmation email containing tracking details. You may use the provided tracking number to monitor the shipping status of your order.

9. Responsibility Statement

  • We make reasonable efforts to ensure timely shipment; however, delays caused by factors beyond our control do not constitute grounds for compensation.

  • Once the order has been handed over to the carrier, shipping-related risks will be handled in accordance with applicable rules.

  • If you notice any abnormalities during shipping, please contact us within a reasonable timeframe.

10. Receipt and Inspection

  • Please inspect the outer packaging upon receipt of your order.

  • If you notice damage, leakage, or other visible issues, we recommend documenting the issue at the time of receipt and contacting us promptly.

  • After successful receipt without visible issues, the order will be considered properly delivered.

11. Contact Information

If you have any questions regarding shipping, please contact us using the information below:

Address: 4403 29th Ave S, Seattle, WA 98108-1687, US
Phone: +1 (347) 757-1117
Email: solutions@xenolirto.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)