Terms of Service

 

This Service Policy applies to the Xenolirto (hereinafter referred to as “we”) online store and is intended to clarify the rules, rights, and responsibilities applicable when you use the services we provide.

1. Introduction and Scope of Application

This Service Policy applies to all activities arising from your access to, browsing of, and use of our online store, including product browsing, order placement, payment, shipping, and after-sales services. This policy constitutes an important agreement governing the use of our services.

2. User Accounts and Website Responsibility

When using our website, you are responsible for ensuring that the information you provide is true, accurate, and kept up to date.
We are responsible for maintaining the normal operation of the website and implementing reasonable security measures. We are not responsible for temporary interruptions caused by network conditions, system maintenance, or other uncontrollable factors.

3. Products, Inventory, and Pricing Information

We make reasonable efforts to display accurate product descriptions, inventory status, and pricing information.
If displayed information changes due to system updates, inventory adjustments, or other updates, we reserve the right to correct such information before order confirmation and to inform you accordingly.

4. Orders and Payment

An order is considered established once you have successfully placed the order and completed payment.
If an order is identified as abnormal or requires further verification, we reserve the right to contact you for confirmation and to take appropriate action within a reasonable scope.

5. Shipping Policy

We currently provide shipping services throughout Australia only.
After order confirmation, orders will enter the processing stage, with a standard processing time of 1–3 business days.
Once dispatched, the estimated total shipping time is 5–10 business days.
Shipping fees are calculated based on the order value, and eligible orders may qualify for free shipping.
After shipment, tracking information will be provided to allow you to monitor delivery progress.
Please inspect the package upon receipt and contact us promptly if any abnormalities are found.

For more details regarding shipping arrangements, please refer to:
Shipping Terms

6. Order Cancellation Policy

You may request to cancel an order before it enters the shipping process.
Once an order has been shipped or has entered a non-reversible processing stage, it can no longer be canceled.
For orders confirmed as eligible for cancellation, refunds will be processed within 1–3 business days after cancellation confirmation and returned to the original payment account used for the order.
The outcome of the cancellation request will be communicated using your provided contact details.

For detailed cancellation rules, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy

Within 30 days from the date of receipt, you may request a return or exchange if the applicable conditions are met.
Eligible situations include product appearance issues, quality issues, unusual odors, significant color differences, incorrect items, or requests without a stated reason.
Return or exchange requests must be submitted in advance, and products must be sent back to the designated address after confirmation.
Upon receipt of the returned product, we will conduct an inspection:

• If the return request is approved, a refund will be arranged within 1–3 business days and returned to the original payment account;

• If the exchange request is approved, a replacement product will be shipped within 1–3 business days.

  Shipping cost responsibility will be determined based on the reason for the return or exchange.

For full return and exchange details, please refer to:
Return & Exchange Policy

8. Dispute Resolution

If a dispute arises during the provision of services or transaction process, both parties should first seek resolution through friendly communication to reach a reasonable outcome.
If no agreement can be reached through consultation, the dispute will be handled in accordance with applicable resolution mechanisms.

9. Privacy and Data Protection

We value the protection of your personal information and handle data collection, use, storage, and management in accordance with our established privacy practices to ensure security and proper use.

10. Intellectual Property

All content displayed on our website, including text, images, identifiers, page structure, and other materials, is protected.
Unauthorized use, reproduction, or distribution of such content is not permitted.

11. Limitation of Liability

Within a reasonable scope, we are only responsible for direct and foreseeable losses caused by our actions.
We are not responsible for losses resulting from uncontrollable factors or causes not attributable to us.

12. Changes to the Service Policy

We reserve the right to update or modify this Service Policy based on operational or service needs.
Any updated content will be published on the website and will take effect upon release.

13. Contact Information

If you have any questions regarding this Service Policy or related services, please contact us using the details below:

Address: 4403 29th Ave S, Seattle, WA 98108-1687, US
Phone: +1 (347) 757-1117
Email: solutions@xenolirto.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)